Thank you for choosing Hotacrown LLC! We are committed to providing high-quality products and services and hope you are satisfied with your purchase. In some cases, you may need to return or exchange an item. The following are our refund terms, detailing the conditions, process, and processing time for returns and exchanges.
Refund Policy Overview
One-Time Sale
Please note that Hotacrown LLC’s sales policy is for one-time sales. We do not offer regular return or exchange services. Refunds are only available if the product has a quality issue or is damaged during shipping.
Return Conditions
You can request a return within 7 days of receiving the goods, subject to the following conditions:
The product must be unused, in its original packaging, and include all tags and documentation.
The product must have a manufacturing defect or be damaged during shipping.
Return requests must be submitted within 7 days of receiving the goods.
Return Process
To request a return, please follow these steps:
Contact Customer Support
Please contact Hotacrown LLC’s customer support team to explain your return request:
Email: support@hotacrown.com
Phone: (339) 365-2828
Obtain Return Authorization
Our customer service team will verify your request and provide return authorization information and the return address.
Package Preparation
Following the customer service instructions, ensure the product is properly packaged to prevent damage during shipping.
Return the Product
Ship the product back to the following return address: 2344 N MILLBROOK AVE, FRESNO, CA 93703
Retain Shipping Proof
Please retain your shipping proof for the returned item for tracking and confirmation purposes.
Processing Time
Return Processing
Once we receive the returned item and confirm that it meets the return conditions, the refund request will be processed within 3-5 business days. After processing, you will receive a notification, and the refund will be issued according to your chosen payment method.
Refund Time
The refund time varies depending on the payment method, but it usually takes 5-10 business days after processing.
Important Notes
If the product is returned for reasons other than quality issues, the shipping costs are usually borne by the customer.
We reserve the right to further screen return requests in specific circumstances to ensure compliance with the above return conditions.
If you have any other questions or require further information, please feel much free to contact us. Thank you for choosing Hotacrown LLC, and we look forward to continuing to serve you!